Frequently Asked Questions
Q: How do I make a reservation?
We've made it easy with online equipment reservations that are available 24/7 or you may call our office during business hours. For large, multi-item events we recommend speaking with our friendly staff. Due to scheduling constraints, bookings for Dj’s are done over the phone. A credit card is required to make online reservations.
Q: How far in advance should I make a reservation?
As soon as possible. Our availability changes daily and we cannot hold items without a reservation. We want to deliver the fun to everyone. However, the reality is we can only do so many deliveries each day--depending on locations, trucks and staffing. Planning ahead will guarantee your event. Online bookings within 5 days of Fri, Sat or Sun and within 3 days of Mon-Thu events must be confirmed by our staff outside of the automatic email sent after an order.
Q: What are your Payment and Cancellation policies?
All reservations must be secured with a non-refundable deposit. For orders less than $400, the minimum deposit is $50. For orders of $400 or more, the minimum deposit amount is 25% of the booking. For online orders we only accept payments using these credit cards: Visa, MasterCard, Discover, and American Express. Personal checks may be accepted for payment if received at least 14 days prior to event. All balances must be paid prior to delivery--unless agreed to in writing. For deposits paid by charge card, the balances due will be charged to the same card the week of the event. All monies received are non-refundable.
Cancellation Policy for Equipment Rentals
For orders canceled more than 7 days prior to the event date, customers will receive a rain check equal to the amount paid for their order and made available for one year.
For orders canceled within 7 days of the event date, the amounts paid will be forfeit unless cancellation is due to inclement weather conditions - see below.
Weather-Related Equipment Cancellations
Living in Chicago, we understand the possible need to reschedule events or select a different unit due to weather. If the event-day weather is poor, there is no fee to cancel. The monies paid will be held as a rain check for one year, unless our crew has started their route. Once our crew leaves the warehouse, full payment is required and no rain check will be offered. If the rented equipment is substituted for something that costs less, the remaining balance paid will given in the form of a rain check. No refunds are given for cancellations.
Unless the weather is so bad as to risk our equipment, we leave the decision to cancel up to you on days in which there is a high chance of rain. Our main concerns are wind and rain. When winds blow higher than approximately 15 MPH, inflatables may become less safe. For most of our bounce houses and combos with roofs, our crew will often take the extra step of using an additional tarp to cover them. Though not waterproof, it greatly reduces exposure. Open units like slides and obstacle courses are better postponed if they cannot be put undercover.
Cancellation Policy for Performers
For orders canceled more than 7 days prior to the event date, customers may receive a rain check equal to the amount paid for their order and made available for one year.
For orders canceled within 7 days of the event date, the amounts paid will be forfeit. Weather cancellations do not apply to performers.
Rain checks are available to be used for another event within 1 year of the canceled event date. They are dependent upon item availability. Some reasons for which rain checks would NOT be given include:
Lack of adequate electricity onsite. The requirements for each unit are listed online.
Cancellations once our personnel or equipment are dispatched.
Site being unsuitable (not enough space, type of ground surface, unsafe, etc).
Lack of an adult being present to sign for the order during pre-arranged delivery time.
Q: How long can I rent the equipment?
Our standard rental periods are 4 hours (1-4 hrs), 7 hour (5-7 hrs) and Day rentals (8-12 hours) for delivered equipment unless specified online. Our standard delivery hours range from 9 am to 8 pm for online bookings. We may decrease the hours available for online booking due to early sunsets. Delivery and take down times are outside of your rental period and not calculated into it. Overnight and multi-day options may be available for many items. Customer Pickups are by the day. Call to book outside of the standard rental periods. **Please remember that inflatables are not recommended to be used after sunset unless extra lighting is used..
Q: Do you deliver and setup the equipment?
You may expect a call from us giving you a more specific time a day or two before the event. We generally start deliveries at 8 am and have all rentals setup before their start time. The pickup window begins at your end time and may extend until 9 pm or even later on occasion. If we deliver your items early you receive free play time as you will only be charged for your rental time. If you select the Priority order option, we will work with you in delivering your equipment within a 1-2 hour window before your start time. This is common for events at parks. Please have an adult onsite at the arranged time as our crew usually has other customers waiting for their equipment as well.
Q: Are you insured?
Yes and a great question to ask any inflatable rental business. JumpGuy Inc. is fully insured. We can provide a copy of the insurance policy upon request. The lessee or customer shall be in charge of monitoring each unit, unless specified otherwise. JumpGuy Inc. is not responsible for any injuries occurring to those using the rental equipment. As always, use at your own risk.
Q: Do you have a minimum order amount for rental deliveries?
Yes. For delivery to most areas in our region the minimum order amount is $150.00. If your items ordered do not meet the minimum you may select " you must cover the difference. There is no minimum purchase required for Customer Pick-ups.
Q: What are the Additional Order options?
Priority Delivery / Pick-up:
Add the Priority option if you require the equipment to be delivered and/or picked-up within 1-2 hours of your rental start and/or rental end times. Priority is an additional cost of $25 (This is very common for events at parks and commercial sites). Please keep in mind that safe and proper setup of inflatable rides takes time and anything less than a 1 hour delivery/pick-up window may not be possible. Our Standard Delivery Window is any time between 8 am and your rental start time. The Standard Pick-up Window extends from the end of your rental time until 9 pm.
For 7% of your rental fee we will waive any damage that happens to our equipment during your rental excluding intentional damage or theft. The exclusion includes Silly String, permanent marker and cleaning fees as well.
Q: Can you setup at parks?
Yes. Please use this checklist to assist you in determining if the park you are considering is suitable for inflatables.
Check with the park for any requirements regarding reservations, possible permits and insurance needs. We have listed most park departments as "additionally insured" on our general liability policy so that we are already on their approved vendor list.
Add the Priority option to your order if you will not be at the park more than 2 hours before or after your rental time.
[ ] Go to the site and confirm requirements are met for electricity, setup area size and site conditions are appropriate for the items rented. See Onsite Requirements below for details.
[ ] Electricity. Each inflatable ride requires at least one standard 110v outlet within 70 feet of each inflation blower. Though it may be possible to run two blowers off a 20 amp circuit, it is recommended to have only 1 blower per circuit. Even though there may be multiple outlets, they may be on the same circuit thereby sharing that circuit's limited power availability. Play it safe, because if you pop a circuit breaker at a park, there may be no park staff available to reset it during your event. See Power Needed below for more details like requirements for generators if needed.
[ ] Is there a load/unload space available for our truck?
[ ] What is the distance to the site from the load/unload space?
[ ] Can we use anchor stakes? Standard are 18” long while the size used for slides 36” long--both put in at an angle. A sandbag fee may be added if stakes are not allowed.
Q: How do I order an item for Customer Pickup?
We offer the discount and convenience of customer pickup for many of our items that are NOT inflatable rides (Bounce Houses, combos...). The items available for pick up display "Pick up to Save..." on their price line. They are booked by the day and only available for pickup/return during office hours. Some of them are large and will require a van or truck to transport them. You must call the office to order customer pickups.
Q: What are the onsite requirements for inflatables and games?
There must be a clear access route from our vehicle to your site (3' min width for bounce houses, 4' for larger units). Stairs, steep banks or obstructed pathway can cause delays or possibly prevent equipment setup.
The space requirements, including height, are listed online for each item. The site needs to be flat. Pet droppings, debris and any objects that may interfere with the use of, or cause damage to, the rental equipment must be removed. Please rake recently mown grass. Our crew will not clean or prepare the site.
Grass is best, but hard surfaces like concrete may work too. Dirt or rocky soils are not acceptable and will be assessed a minimum $100 cleaning fee if used. The ground surface choice may not be changed once our crew is dispatched as specific materials are required for each ground surface type and may prevent setup of the equipment. Stakes will be used in grass unless otherwise specified. For your safety, once the unit is setup it may not be moved.
There must be an adult available onsite to sign for the rental equipment and to direct where the unit will be setup. The signer will receive instruction on the proper operation requirements of each rental piece. Our crews usually have a tight schedule and may not be available to wait for an adult to show up.
Q: How much power is needed?
Inflatable rides require a standard 20Amp 110v outlet within 75 feet of each inflation blower. Check each unit's page for how many inflation blowers it requires. The blowers must run continuously and work best when being the only item plugged into an electric circuit (there may be multiple outlets running on each circuit). If adequate power is not available one of our generators may be available to rent. For customers supplying their own generators, they must be at least 3500 running watts per outlet needed. Call for details. (Concessions and games may use an extension cord up to 100' long.)
Q: Is the equipment supervised?
The rental cost does NOT include an operator unless specified. Customers are to provide adult supervision or, for an additional fee, our crew may be hired to monitor the equipment or supervise the event. During the ordering process you may see "Attendants: 1" on an item's page. This is to inform you how many people are required to monitor that unit--NOT how many we will provide.
Q: Are your inflatables safe and clean?
Yes. We use the safest designs made by reputable manufacturers. All of our inflatable rides pass the State of Illinois mandatory ride inspection. Each inflatable is cleaned and disinfected between rentals. They are inspected onsite to ensure they are safe and ready.
Q: How many kids (or adults) can jump at a time?
In general, most of the standard sized Bounce Houses and Combos can have (6-8) five-year olds. Add a couple more for the larger bounce houses. For older kids, decrease the number of riders. Much of it depends on how excitedly the kids are jumping and being observant of how they are playing together. For safety, have similarly-sized riders jumping at the same time. The standard bounce houses and units with "Kid" in their title are not recommended for adults. However, the interactive, giant slides and larger obstacle courses are great fun for teens and adults. Check the rules printed on the front of each inflatable for details.
Q: What are the staffing choices?
Attendants may be hired to monitor the operation of any rental item or be event staff.
Supervisors are an overall monitor for all our rented equipment at the event. They provide training for your volunteers on operating the equipment and make sure everything is operating smoothly and safely. They do not monitor individual items.
Each is dressed in our logo shirt.
Q: May I tip the crew?
Thanks for asking. Tipping is always welcome and always optional. If you would like to show your appreciation of their efforts, they would most certainly be grateful.